Refunds and Returns Policy

Renewals, Returns & Refunds

If something isn’t right, Ashmore Plaza Chempro Chemist is happy to process a return. We believe in secure eCommerce and will provide a 14-day money back guarantee for the products and services that are bought online. All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below then follow the instructions.

Faulty or Incorrectly Sent Items

A refund can be processed in the following circumstances: If an item is faulty; has been damaged in transit; does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly. We will pay for postage to return the goods in this instance and will either reship the correct item or arrange a refund.

Change of Mind

We will happily accept a return of a product for a refund or credit if you simply change your mind, on the following conditions:

  • The item is received in its original condition (has not been opened, used, damaged)
  • The item is NOT a pharmacy medicine/prescription, vitamin or baby formula
  • The item has been purchased from our online pharmacy within the last 14 days
  • Postage is paid by the customer

Returns Process

In order to be eligible for the money back guarantee we must be notified within 14 days and we can only refund money paid.

  1. Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed:
    Email: [email protected]
    Phone: 07 5539 1134
  2. If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit.
  3. Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns.

*Please note, returns of ‘Special Orders’ will NOT be accepted. These include, but are not limited to: bulk quantities (considered greater than the average consumer quantities) and wholesaler purchases.

Returns Address

Attention: Ashmore Plaza Chempro - Customer Returns
P.O. Box 4602
Ashmore Plaza
Ashmore
QLD 4214

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